9am - 8pm

Complaints

We endeavour to ensure our work is of a high standard.

If at any time you are unhappy with the services we have provided, you should in the first instance contact us either by:

Email – info@financialguidancegroup.co.uk

Your complaint will be investigated and we normally aim to provide a full response within 30 days of receipt of the complaint. If we require more time to complete our internal investigations we will inform you via email and advise you of the reasons why this has been extended.

What information we need

To assist us in dealing with your complaint please provide the following:

  • The facts of your complaint (in the order of events) including the date and time the problem arose
  • Which member(s) of staff you dealt with.
  • Your full name, address, contact details and any customer reference numbers to allow us to locate and review your case file.
  • How we can make things right.

If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement or If you remains dissatisfied with our final response or if we have been unable to resolve the complaint, then you can contact the insolvency Complaints Gateway by:

  • Calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), find out about call charges
  • Completing the online complaints form on the Insolvency Service website https://www.insolvencydirect.bis.gov.uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx
  • Emailing the Insolvency Service on insolvency.enquiryline@insolvency.gov.uk
  • Completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

To find out more about managing your money and getting free advice, visit Money Helper, independent service set up to help people manage their money.

About Scottish Debt Advisor

Scottish Debt Advisor is a debt advice specialist in Scotland.

Company Information

145 St Vincent Street, Glasgow, 52 5JF

Accreditations

Katy Walker is a licensed Insolvency Practitioner (IP – Registered with the Insolvency Practitioners Association – IP Number (9527)

Information

Data Protection Number – ZA777516

The product (Trust Deed) which we administer and process with our in house Insolvency practitioner is covered under the following legislation: The Insolvency Act of 1986 (amended by the Insolvency Act 2000 and the Enterprise Act 2002) introduced a new procedure whereby a debtor could come to an arrangement with his/her creditors to pay his/her debts in full or in part over time as an alternative to bankruptcy.

Your debt help application will be processed by one of our expert debt advisors working on a model of none advice. These advisors will be able to go through all your debt options including Trust Deed opportunities which are available for people living in Scotland. Help can only be offered following an initial fact-finding process. If an individual meets the required criteria for a Trust Deed, advice can then be provided.